Refund Policy

Refund Process at Eve's Beauty

At Eve's Beauty, your satisfaction is our priority. We understand that sometimes you may need to cancel or return a product, and we're here to make the refund process as smooth as possible. Below, we'll walk you through how refunds work, depending on your payment method, and provide insights into the timeline for receiving your refund.

Refund for Prepaid Orders

For customers who have made prepaid orders using their bank account, credit card, or debit card, the refund will be initiated back to the same source of payment. This means that the money will be returned to the bank account or card that was originally used for the purchase. We take this approach to ensure the refund process is secure and straightforward for you.

Refund for Cash on Delivery (COD) Orders

If you've opted for Cash on Delivery and have paid in cash for your order, we'll still process your refund promptly. In this case, we require you to provide your bank details or UPI ID where you'd like to receive the refund. We understand the importance of ensuring your money reaches you without any hassle, and we're committed to making this process convenient for you.

Timeline for Refunds

We value your time, and we're committed to processing refunds as swiftly as possible:

1. Cancellation of Orders: If you've canceled an order, rest assured that we'll begin the refund process within 3 business days. We understand the importance of returning your money promptly, and we work diligently to make it happen.

2. Returns: In the case of product returns, we initiate the refund once the product has been successfully picked up by our trusted courier partner. This process ensures that your refund is based on the returned product's condition and allows us to provide you with an accurate refund amount.

While we aim to process refunds swiftly, please note that the exact timeline for receiving the refund may vary depending on factors such as your bank's processing time, card issuers, or payment gateways. Rest assured, we do everything within our control to expedite the refund process and ensure you receive your money at the earliest convenience.

Your Satisfaction Matters

At Eve's Beauty, your satisfaction is paramount. We strive to provide you with exceptional products and service. In the event of cancellations or returns, our refund process is designed with your convenience in mind. We believe that transparency and efficiency are essential in building trust with our valued customers.

Should you have any questions or require assistance with the refund process, our customer support team is here to help. Your experience with **Eve's Beauty** matters to us, and we're committed to making every aspect of your shopping journey a seamless and delightful one.

Thank you for choosing Eve's Beauty where your comfort and confidence are at the forefront of everything we do.